Privacy Policy
Introduction
Ivy Bridge Home respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you visit our website or place an order.
Information We Collect
We may collect:
- Name
- Billing and delivery address
- Email address
- Phone number
- Payment details (processed securely by third-party providers)
- IP address and browser information
- Order history
How We Use Your Information
We use your data to:
- Process and deliver orders
- Provide customer support
- Send order updates
- Improve website performance
- Prevent fraud
- Send marketing emails (only if consent is provided)
Payment Security
Payments are processed securely using trusted third-party payment gateways.
We do not store full payment card details on our servers.
Cookies
Our website uses cookies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Support marketing activities
You can disable cookies through your browser settings.
Marketing Communications
If you opt in, we may send:
- Promotions
- Product updates
- Newsletters
You may unsubscribe at any time using the unsubscribe link in emails.
Sharing Your Information
We do not sell your personal data.
We may share information with:
- Delivery companies
- Payment processors
- Website service providers
- Legal authorities where required by law
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Meet legal obligations
- Resolve disputes
Your Rights
Under UK GDPR, you may:
- Request access to your data
- Correct inaccurate information
- Request deletion of your data
- Withdraw marketing consent
- Lodge a complaint with the ICO
Data Security
We implement appropriate technical and organisational measures to protect your data from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page.
Contact Us
For privacy-related enquiries, please contact us using the details available on our website.